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Business Procee/ IT Outsourcing


As any and all business is fundamentally tied to the Information Technology, finding the right vendor and establishing proper Service Level Agreement is crucial to the success of any business. If one dissects communication issues, there are many facets, such as:

  • Internal Office Local Area Network
  • Internet connectivity
  • Telephone: Verizon or part of digital line through T-1 or cable?
  • PDAs such as Blackberry
  • POS (Point of Sale) System
  • Accounting Software
Now here's the million dollar question: How are they all going to work together? Ultimately information technology is not about technology, but the usage thereof by the people in the company. For example when you bring in T-1 to the office to connect to the internet, connectivity does not change, but how it is going to be used is the key. Hence proper Service Level Agreement, not just with the vendors, but with the internal staff is critical to the success of your business. To maximize this critical success factor with information technology, client's existing business process is reviewed and analyzed where enterprise, horizontal business process is established with the vertical business process for accountability. This is where Lee & Ki is able to add tremendous value. We make sure that you find the right vendor with right service Level expected and find ways to implement them properly.